Import Your Claim (Start Here)

The 30-second version: Forward your claim emails to your claim's email address. That's the whole first step. The app lines them up into one clear timeline — you don't have to. Start whenever you're ready.

If your claim lives in a hundred scattered emails and you've lost the thread, that's normal — most people are here. You don't have to reconstruct any of it from memory.

Why this is the first thing to do

A claim gets loud fast: the adjuster, the mitigation crew, the contractor, the mortgage servicer, checks, estimates, deadlines. It ends up spread across your inbox, and it's easy to feel like you've lost track of who said what, and when.

Forwarding pulls all of it into one place — a single timeline you can actually see. Nothing leaves your inbox; you're sending copies. Messy is fine. That's the point.

Do this now

1. Find your claim email address. Open the app. On your main claim screen, you'll see an email address like you@claims.highgroundclaims.com. Tap it to copy.

2. Forward your claim emails to it. From Gmail (or whatever you use), forward the emails about your claim to that address.

• -Best way — "Forward as attachment." In Gmail, select one or more emails, then choose Forward as attachment. This keeps the original sender and date intact, so everything lands on your timeline on the day it actually happened.
• -Also fine — a normal forward. If forwarding as an attachment is fiddly on your phone, a regular forward works too.
• -Bulk is welcome. Select many emails and forward them as attachments in one go. There's no need to do them one at a time.

3. Watch it organize itself. Within a minute or two, forwarded emails show up in your Activity timeline. The people who sent them become Parties. Any attachments (estimates, invoices, letters) file into Uploads.

It's going to be OK — a few reassurances

• -Forward as many as you want — even ones you already sent. Duplicates are ignored automatically. You can't clutter it by re-sending.
• -Nothing is deleted from your inbox. You're only sending copies.
• -You don't have to be organized first. Forward the mess; the app does the sorting.
• -You can stop and come back. Do five emails now, fifty later. Progress is progress.

What to expect (honest notes)

• -Invoices and estimates arrive as documents in Uploads. To put a dollar amount on your Ledger, open the document and tap Create invoice from this document — one tap, and it's tracked.
• -If something didn't come through (a huge attachment, a download link instead of a file), the app flags it at the top of Activity so nothing goes silently missing.
• -Two near-identical emails from different people (say, an original and someone's forwarded copy) are both kept on purpose — for a claim, having the complete record matters more than a tidy one.

The one thing to remember

You don't need it all figured out. You don't need to have every email. Start with one. Forward it, see it appear, and go from there.

This is general educational information, not legal advice. HighgroundClaims is not affiliated with any insurance company, law firm, or public adjusting firm. For advice specific to your claim, consult a licensed professional.